We have a 14 day return policy (from the date the product is received) to be returned back to Dragon Krystals for a refund or exchange.
Customers are responsible for the shipping cost on all return items, unless your item was received damaged or broken and you are exchanging it for another item of the same or similar value.
To return your product, please include packing slip and mail to:
When you place an order you will receive an email order confirmation with details of your order.
When your order ships, you will receive another email with a tracking link to follow the progress of your shipment.
1. All orders are shipped within 2 to 4 business days after your order is received. 2. Domestic shipment/transit times vary but average time is 2 to 7 days. 3. Packages are shipped from the U.S. using USPS.